📦 Shipping Policy

At Hiphop Sparkle, we believe that shopping for jewelry should be effortless and worry-free. That’s why we offer free shipping on all orders, ensuring that your favorite pieces arrive safely and beautifully—without any extra cost.

⏱ Processing Time

All orders are carefully crafted, packaged, and quality-checked before shipment. Please allow 7–10 business days for order processing. This ensures that each piece meets our high standards of craftsmanship and care.

🚚 Shipping Time

Once processed, your order will be shipped via trusted carriers and is expected to arrive within:

• Domestic Shipping: 3–7 business days depending on your location.
  
• International Shipping: 7–14 business days depending on destination customs and carrier schedules.
  

Please note that shipping times are estimates and may vary due to unforeseen delays such as customs clearance or postal service disruptions.

📦 Packaging

We take pride in presenting our jewelry beautifully. Every order is shipped in secure, elegant packaging designed to protect your purchase during transit and enhance the unboxing experience.

📍 Tracking

After your order is shipped, you will receive a tracking number via email. You can monitor your shipment and stay updated every step of the way.

🔄 Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for shipments delayed or lost due to incorrect or incomplete address details.

✨ Custom Orders

If you have a custom jewelry order, please contact us prior to purchasing. Custom pieces may require additional time for design, approval, and production.

❓ Need Help?

If you have any questions or concerns about your order, our support team is here to help! Contact us at info.hiphopsparkle@gmail.com and we’ll make sure you’re taken care of.

Thank you for choosing Hiphop Sparkle — where your sparkle journey begins.

💎 Refund & Return Policy

At Hiphop Sparkle, we take great pride in creating custom jewelry pieces with care, precision, and love. Because each product is made to order and personalized just for you, we are unable to accept returns or offer refunds—except in cases where the product you receive is incorrect or defective.

✅ When We Accept Returns

We want you to be delighted with your custom jewelry. If your order meets any of the following conditions, we are happy to offer a replacement or refund:

• Wrong Product – You received an item that differs from what you ordered (wrong design, size, or engraving).
• Defective Product – The product has a manufacturing defect or damage that occurred during shipping.

If you believe your order qualifies, please contact us within 7 days of receiving the product.

📋 How to Request a Return or Refund

1. Contact us at info.hiphopsparkle@gmail.com with your order number and photos showing the issue.
2. Our team will review the case and guide you through the return or replacement process.
3. Approved returns will be processed promptly, and we will ship the correct or replacement item at no additional cost.

❌ When We Cannot Accept Returns

• We do not accept returns for custom orders that are correctly made according to your specifications.
• We cannot offer refunds or exchanges due to a change of mind or preference after the order has been processed.
• We cannot accept returns for minor variations that occur in handmade products (such as slight color differences or texture variations).

📦 Return Shipping

If your return is approved, we will cover the return shipping cost and send instructions on how to send the product back to us safely.

🛡 Quality Promise

Our goal is to ensure that you love every piece you receive. All orders are carefully inspected before shipping to ensure they meet our high standards. If you experience any issues, we are here to support you.

📞 Need Assistance?

If you have questions or need help with a return, please contact us at info.hiphopsparkle@gmail.com. We’re committed to making your experience smooth and satisfying.

Thank you for trusting Hiphop Sparkle to create your custom jewelry. We appreciate your understanding and are dedicated to delivering excellence with every piece.