Refund & Return Policy

1. Overview

At Hiphop Sparkle, each piece is handcrafted. We want you to be happy with your purchase — read below for details on refunds, returns, and exchanges.

Need help?

Questions or returns — reach out and we'll assist you promptly.

✉️ info.hiphopsparkle@gmail.com Chat: +91 7698777347

Website: hiphopsparkle.com

2. Custom-Made Products

Custom items include name pendants, logo pendants, custom chains, and other made-to-order pieces.

Custom orders are non-refundable. Once production begins we cannot accept cancellations, returns, or refunds because these pieces are made uniquely for you.
Exceptions (replacement only): We will provide a free replacement if the item arrives damaged, has manufacturing defects, or is materially different from what you ordered.
Proof required: Please send clear unboxing photos/videos within 48 hours of delivery to support your claim.

Tip: Keep original packaging and ship with tracking when returning items so we can process replacements faster.

3. Standard Products (Non-Custom)

You may request a return within 5–7 days of delivery.
The item must be unused and returned in its original packaging.
Return shipping is the customer's responsibility unless the item is defective.
Refunds are issued after we receive and inspect the returned item.

4. Production & Shipping Time

Production (custom items): 6–8 business days.
Shipping (USA): 8–9 business days.
Delays caused by courier companies or customs are not eligible for refunds.

5. Payments & Refunds

Accepted payment methods:

PayPal
Zelle
CashApp
Wire Transfer

We offer partial payment/deposit options for custom orders. If a refund is approved, it will be issued to the original payment method.

6. Return Process

To initiate a return or report an issue, please contact us with the following:

Email: info.hiphopsparkle@gmail.com
WhatsApp: +91 7698777347
Website: hiphopsparkle.com

Include your order number, reason for return, and clear photos/videos (required for damaged/defective claims).

7. Order Cancellations

Custom orders: No cancellations after payment or once production starts.
Standard items: Cancellations allowed within 12 hours of placing the order.

8. Lost / Stolen Packages

We are not responsible for packages marked as delivered by the courier. If a package is lost in transit, we will assist you with the courier claim process, but a refund cannot be issued until the courier resolves the claim.

9. Final Notes

By placing an order on hiphopsparkle.com, you agree to this Refund & Return Policy. We reserve the right to update this policy — customers will be notified of material changes.

Still need help? Email info.hiphopsparkle@gmail.com or start a chat on WhatsApp: +91 7698777347.

Thank you for choosing Hiphop Sparkle — we appreciate your trust in our craftsmanship.